Refund Policy

PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE OR EXCHANGE ON ggdrop.place

This document is an integral part of the https://ggdrop.place Terms of Use/User Agreement, which together constitute the agreement between you and ggdrop.place

This Refund Policy applies to the following purchases: Game Items (skins) collectively referred to as "Products".

WHEN CAN I RETURN THE PRODUCT?

Our Products are digital content (virtual items), are not goods within the meaning of "On Consumer Rights Protection", and due to their specifics, they are not subject to the general consumer right to return.

BY AGREEING TO THIS RETURN POLICY AND MAKING A PURCHASE, YOU CONFIRM THAT YOU ARE INFORMED THAT THERE IS NO RIGHT TO RETURN OUR PRODUCTS AND WAIVE ANY CLAIMS RELATED TO THIS.

WE ACCEPT REFUND REQUESTS FOR THE FOLLOWING REASONS:

The item is not received. Please keep in mind that:

We will start processing your request after your payment is confirmed. Payment confirmation usually takes a few seconds, but it can take up to 3 days, depending on the payment method. You can check the status of your payment in your account.

If you have purchased a game item that is in the "Hold" status, you will receive a virtual copy of this game item that you can trade, but the opportunity to get a game item to your inventory will appear only after the "Hold" period has expired.

If you have not received the paid Product for any other reason, please contact support using any of the methods listed below. As soon as we confirm the non-delivery, we will refund the money.

Fraudulent transactions. If the purchase was not made by you and your payment data was used fraudulently, please contact the support service as soon as possible using any of the methods listed below. We are investigating this case and if the money is still in our system, we will make a refund, otherwise a refund is not possible.

WHEN CAN I EXPECT A REFUND?

By default, the money for purchases will be refunded to the payment method used to make the purchase. Depending on the payment method, the refund may take up to 45 days. If your payment method does not support a refund, we will credit the refund amount to your balance.

HOW TO CONTACT US

You can request a refund or get other assistance on your use of the your ggdrop.place service by contacting our support service via [email protected]. We will make every reasonable effort to resolve your request.